Frequently asked questions

iOS 13.0+, Android 8.0+, and any modern browser. Download the native app from the App Store or Google Play, or use it on the web.

Yes. Coaches can use the full app in a browser as well as on iOS and Android. Clients book through a web page, no app required.

Download the app and create your account there, or sign up at schedulecoaches.com with Email, Google, or Apple. The app is the best experience. No card needed, and you're free up to 5 clients.

Every feature is on every plan: the full app, your booking page, SMS notifications, clinics, and financials. Free covers up to 5 clients; Pro is $23.99/month for unlimited.

Share your unique booking link (schedulecoaches.com/booking/your-name). Clients select a session type, pick a date/time, verify their phone, and confirm. No account required for clients.

You control this in Settings → Calendar Preferences → Booking Window. Default is 2 months ahead.

You set the minimum lead time in Calendar Preferences. Default is 60 minutes notice required.

Not possible. The system prevents double-booking automatically using your availability and travel time calculations.

The app automatically calculates travel time between your locations. If you finish at Location A at 2 PM and Location B is 30 minutes away, clients can't book at Location B until 2:30 PM.

Yes. Edit any location → scroll to Travel Times → enter custom time in minutes.

Go to Settings → Blocked Times → Add Blocked Time. Or from Calendar, tap + → Blocked Time.

No. Clients book by verifying their phone number via SMS code. No passwords or accounts needed.

Yes. They receive a management link in their confirmation SMS that lets them reschedule or cancel.

Clients → tap + → Import from Contacts (uses your phone's contact list) or Add Manually.

Active clients have had a session in the last 90 days or have upcoming bookings. Inactive clients haven't booked recently.

Not yet. Today you track payments manually and your dashboard totals the revenue. Built-in card processing is coming. Pro subscriptions themselves are billed through Stripe.

Enable Manual Payments in Settings → Payments. After receiving payment (cash, Venmo, etc.), mark the appointment as "Paid" in the app.

Yes. With Manual Payments enabled, your dashboard shows weekly revenue based on sessions marked as paid.

Not currently. Invoice generation is planned for a future release.

Session types are your regular offerings (private lesson, partner lesson). Clinics are recurring group events with registration and participant management.

You set the maximum when creating the clinic. Typical range is 4-20 participants.

Yes. Each clinic has its own price-per-person setting.

You can cancel a single instance or all future instances. All registered participants receive an SMS notification automatically.

The app automatically sends SMS to clients for: booking confirmations, reminders, reschedules, and cancellations. All included in your subscription.

New bookings appear in your calendar and dashboard immediately. Push notifications are planned for a future release.

Verify the phone number is correct and includes proper formatting. Check if the client has blocked unknown numbers. The number must be a valid mobile phone (not landline).

Go to Settings → My Profile. You can update your display name, photo, bio, credentials, and booking URL slug.

Yes. Edit your profile and change the URL slug. Note: your old link will stop working immediately.

Tap your profile icon (top left) → Share Booking Page. Options include QR code, copy link, or native share.

Yes. All data is encrypted in transit and at rest. Authentication uses Microsoft Entra ID, an enterprise-grade identity provider.

Limited functionality. You can view your calendar and client list offline. Creating or editing requires an internet connection.

Updates are available through the App Store (iOS) or Google Play (Android). Enable automatic updates for the latest features.

The app is designed specifically for pickleball coaching. Contact us about Tennis Coach at schedulecoaches.com.

Visit schedulecoaches.com and access your billing portal to manage or cancel your subscription.

Your data is retained for 90 days after cancellation. You can reactivate and resume where you left off.

Not currently. Each coach has their own individual account and booking page.

Tap your profile icon (top left on home screen) → Sign Out.

Verify: (1) Session types are Active, (2) Availability is set for those days/times, (3) No blocked times overlap, (4) Booking window allows that date, (5) Lead time isn't preventing last-minute bookings.

Try closing and reopening the app. Ensure you have a good internet connection. If the issue persists, try signing out and back in.

Most deletions are permanent. The app shows confirmation dialogs to prevent accidents. Tip: Deactivate items instead of deleting when possible.

Make sure "Keep Me Signed In" is selected when logging in. Check that your device has available storage. Update to the latest app version.

Email support@schedulecoaches.com. Include your device type, app version, and screenshots if applicable.

Email us at support@schedulecoaches.com with your idea. We review all feature requests.

Coming soon! Check schedulecoaches.com for updates on our community launch.