Privacy Policy

Introduction

Schedule Coaches, operated by JRM Software, LLC ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (schedulecoaches.com) and mobile applications, including Pickleball Coach and Tennis Coach (collectively, "our Services").

Information We Collect

Account Information

When you create an account or sign up for our services, we collect:

• Email address
• Name
• Authentication credentials (via Google, Apple, or Microsoft Entra External ID)

Payment Information

When you subscribe to our services, we collect payment information through our payment processor, Stripe. We do not store your complete credit card information on our servers. Stripe collects:

• Credit card number (securely processed by Stripe)
• Billing address
• Cardholder name

Contact Information (Mobile Apps)

When you choose to import contacts from your device in our mobile applications, we access:

• Contact names
• Phone numbers
• Email addresses

Important: We only access contacts when you explicitly choose to import them. You maintain full control over which contacts are imported.

Business Data

When you use our coaching management features, we collect and store:

• Client information (names, contact details, session notes)
• Appointment and scheduling data
• Session types and pricing information
• Availability preferences
• Location information for coaching venues

How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Process your subscription payments and manage your account
• Enable coaching business management features
• Send appointment reminders and notifications via SMS and email
• Provide customer support
• Improve our Services and develop new features
• Comply with legal obligations
• Detect and prevent fraud or abuse

How We Use Contact Information

Contact information imported from your device is used solely to:

• Add clients to your coaching roster
• Enable communication with your clients
• Facilitate appointment scheduling
• Send automated appointment reminders (if you enable this feature)

Data Sharing and Third Parties

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers

We use trusted third-party service providers:

• Stripe - Payment processing and subscription management
• Microsoft Azure - Cloud hosting and data storage
• Microsoft Entra External ID - User authentication
• Google/Apple - Social sign-in authentication
• Twilio - SMS notifications and reminders (when enabled)

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (e.g., court orders, subpoenas, or government requests).

Permissions (Mobile Apps)

READ_CONTACTS Permission

We request access to your device contacts only to enable the contact import feature. This permission is:

• Optional - You can use the app without granting this permission
• On-Demand - Only requested when you choose to import contacts
• Controlled by You - You can revoke this permission at any time in your device settings

Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication protocols
• Payment information encrypted and processed by PCI-compliant providers (Stripe)
• Regular security audits and updates
• Access controls and monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Storage and Location

Your data is stored securely on Microsoft Azure servers located in the United States. We do not share contact information or business data with third parties for marketing purposes.

Your Rights

You have the right to:

• Access - Request a copy of your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your account and all associated data
• Portability - Request your data in a portable format
• Opt-Out - Opt out of contact import or notification features
• Revoke Permissions - Revoke app permissions at any time via device settings
• Cancel Subscription - Cancel your subscription at any time via the Stripe billing portal

To exercise these rights, please contact us at support@jrmsoftware.com.

Data Retention

We retain your data only as long as necessary to provide our Services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or audit purposes.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Children's Privacy

Our Services are not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice within our mobile applications

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Compliance

Our Services and this Privacy Policy comply with:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) where applicable
• Google Play Developer Program Policies
• Apple App Store Guidelines
• Payment Card Industry Data Security Standard (PCI DSS) via Stripe

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at support@jrmsoftware.com.

Your Consent

By using Schedule Coaches and our products (Pickleball Coach, Tennis Coach), you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.