Terms of Service

Welcome to Schedule Coaches. These Terms of Service ("Terms") govern your use of the Schedule Coaches website (schedulecoaches.com) and mobile applications, including Pickleball Coach and Tennis Coach (collectively, "the Service"), operated by JRM Software, LLC ("we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you represent that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will use the Service in compliance with all applicable laws and regulations
• All information you provide is accurate, current, and complete

2. License to Use the Service

Subject to your compliance with these Terms and payment of applicable subscription fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Schedule Coaches website
• Download and use the Pickleball Coach and Tennis Coach mobile applications on devices you own or control
• Use the Service solely for your personal or business coaching activities

This license does not permit you to:

• Resell, redistribute, or sublicense the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any portion of the Service

3. User Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring all content you upload or input is accurate and lawful
• Complying with all applicable laws regarding client data, privacy, and communications
• Obtaining necessary consents from your clients to store and process their information
• Maintaining appropriate insurance and professional qualifications for coaching services
• Promptly notifying us of any unauthorized use of your account

4. Data Storage and Cloud Services

Cloud-Based Storage: Unlike locally-stored applications, Schedule Coaches stores your data securely on cloud servers powered by Microsoft Azure, located in the United States. This enables:

• Access to your data from multiple devices (web, iOS, Android)
• Automatic data synchronization across all your devices
• Secure backup and disaster recovery
• Real-time collaboration features

By using the Service, you acknowledge and consent to the storage of your data on our cloud infrastructure. You retain ownership of all data you input into the Service, including client information, session notes, and business records.

Data Responsibility: While we implement industry-standard security measures, you are responsible for maintaining appropriate backups of critical business information and ensuring compliance with applicable data protection laws in your jurisdiction.

5. Intellectual Property

The Service, including all content, features, and functionality (including but not limited to software, text, images, graphics, logos, and design), is owned by JRM Software, LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

"Schedule Coaches", "Pickleball Coach", and "Tennis Coach" are trademarks of JRM Software, LLC. You may not use these trademarks without our prior written consent.

Your Content: You retain all rights to the content you create using the Service (client information, session notes, business data). By using the Service, you grant us a limited license to store, process, and transmit your content solely for the purpose of providing the Service to you.

6. Purchases and Subscriptions

Subscription Plans

Schedule Coaches offers subscription-based access to the Service. Current pricing is $23.99/month and includes:

• Unlimited clients and appointments
• Access to all features
• iOS and Android mobile applications
• Web dashboard access
• Email and customer support

14-Day Free Trial

New users are eligible for a 14-day free trial. During the trial:

• You have full access to all features
• A valid payment method is required
• You will not be charged during the trial period
• Your subscription begins automatically after 14 days unless you cancel
• You can cancel anytime during the trial with no charge

Payment Processing

Payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you represent that:

• You are authorized to use the payment method
• You authorize us to charge the payment method for the subscription fee
• All payment information you provide is accurate and current

Billing and Renewals

• Subscriptions automatically renew on a monthly basis
• You will be charged on the same day each month
• Subscription fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Price changes do not affect your current billing cycle

Cancellation

You may cancel your subscription at any time through the Stripe customer portal accessible from your account settings. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• No refund will be provided for the remaining days of the billing period
• Your data will be retained for 30 days after cancellation
• After 30 days, your data may be permanently deleted

Failed Payments

If a payment fails, we will attempt to charge your payment method multiple times. If payment cannot be collected, your subscription will be suspended and you may lose access to the Service. Your account may be terminated if payment issues are not resolved within 30 days.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or availability of the Service
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the results you may obtain from using the Service

We do not warrant that:

• The Service will meet your specific requirements
• Any errors or defects will be corrected
• The Service is free from viruses or other harmful components
• Your data will never be lost or corrupted (you should maintain backups)

Professional Services Disclaimer: Schedule Coaches is a business management tool. We do not provide coaching services, professional advice, or certifications. You are solely responsible for the quality and legality of coaching services you provide to your clients.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JRM SOFTWARE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

This limitation applies to:

• Any errors, mistakes, or inaccuracies in the Service
• Personal injury or property damage resulting from your use of the Service
• Any unauthorized access to or use of our servers or your data
• Any interruption or cessation of the Service
• Any bugs, viruses, or malicious code transmitted through the Service
• Any loss of data or content
• Any conduct or content of third parties using the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless JRM Software, LLC, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party, including your clients
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through the Service
• Any coaching services you provide to your clients
• Any disputes between you and your clients

10. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

• Posting the updated Terms on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice within the Service

Your continued use of the Service after any changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

11. Termination

Termination by You

You may terminate your account at any time by canceling your subscription through the Stripe customer portal or by contacting us at support@jrmsoftware.com.

Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Non-payment of subscription fees
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At our sole discretion, for any reason

Effect of Termination

Upon termination:

• Your right to access and use the Service immediately ceases
• We will retain your data for 30 days to allow you to export it
• After 30 days, your data may be permanently deleted
• You remain responsible for all charges incurred up to the date of termination
• Sections of these Terms that by their nature should survive termination will survive (including disclaimers, limitations of liability, and indemnification)

12. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Dispute Resolution: In the event of any dispute arising out of or relating to these Terms or the Service, you agree to first contact us at support@jrmsoftware.com to attempt to resolve the dispute informally.

Arbitration: If we cannot resolve the dispute informally, any dispute shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware. Each party shall bear its own costs and fees.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Apple App Store Terms

If you access the Service through a mobile application downloaded from the Apple App Store, you acknowledge and agree that:

• These Terms are between you and JRM Software, LLC, not Apple Inc.
• Apple has no obligation to provide maintenance or support services for the application
• In the event of any failure of the application to conform to applicable warranties, you may notify Apple, and Apple will refund the purchase price (if any). Apple has no other warranty obligation with respect to the application
• Apple is not responsible for addressing any claims by you or third parties relating to the application
• Apple is not responsible for investigation, defense, settlement, or discharge of any intellectual property infringement claims
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and Apple has the right to enforce these Terms against you

15. Google Play Store Terms

If you access the Service through a mobile application downloaded from Google Play, you acknowledge and agree that:

• These Terms are between you and JRM Software, LLC, not Google LLC
• Google has no obligation to provide maintenance or support services for the application
• Google is not responsible for addressing any claims by you or third parties relating to the application
• You will comply with the then-current Google Play Terms of Service

16. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JRM Software, LLC regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice.

Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: